Shipping & Returns

Made to order. Every Knitferatu piece is knitted when you order it. Production takes 2 to 3 weeks, then your parcel ships with a tracked courier service. You receive the tracking number by email the moment it leaves the atelier.

Shipping. Free worldwide tracked shipping on every order. We ship from Italy. Typical transit: 2 to 5 business days in the EU, 5 to 10 business days for UK, US and the rest of the world.

Customs outside the EU. In the US, the UK and every other non-EU destination, your parcel may attract import duties or local taxes; for the US this now applies to parcels of any value, because the old 800 dollar duty-free allowance is suspended. Where applied, they are collected by the courier before delivery; these charges are the recipient's responsibility and are not included in our prices.

Payment name. The charge on your card statement appears as KNITFERATU.

Returns. Collection pieces: you have 14 days from delivery to change your mind, as per EU consumer law. The garment must be unworn, unwashed and in its original condition. Write to [email protected] with your order number and we will send you the return instructions. Refunds are issued to the original payment method within 14 days of receiving the return.

Commissions. A commission is knitted to your own design, so the 14-day change of mind does not apply to it. If it arrives faulty, write to us and it is covered like any other piece.

Size exchanges. Wrong size? We exchange for free: write to us and the atelier will knit the correct size while the first piece travels back.

Defects. If anything is wrong with your piece, send us a photo. We repair, replace or refund. Wool has a 40 year reputation to defend here.