KNITFERATU ✠ FAQ
Questions

Answered, honestly

Are the motifs printed on?

No. Every motif is knitted jacquard or intarsia: the skeleton, the web, the moons are made of yarn, worked into the fabric on industrial flat-bed machines. There is no print to crack, peel or fade. Pattern and garment are the same object.

What does made to order mean?

Your piece does not exist until you order it. The machine is programmed, the yarn is mounted, your garment is knitted, hand-finished, steamed and shipped. It takes 2 to 3 weeks and it is the whole point: no dead stock, no warehouse.

How long does shipping take, and what does it cost?

Shipping is free and tracked, worldwide. After your piece ships: EU 2-3 working days, UK and US 3-6, rest of the world up to 10. You receive the tracking by email the moment it leaves the atelier.

Will I pay customs duties in the US or UK?

Orders ship from Italy. UK: our prices include what you pay, no surprise fees for orders under the UK import threshold typical of one or two garments. US: personal imports under 800 dollars are duty-free, so no, you will not pay duties.

Which size should I take?

Relaxed unisex fit, true to size; the size guide on every product page has flat garment measurements in cm. Between sizes, take the bigger one. If you get it wrong anyway, the size exchange is free.

What are the garments made of?

Heavyweight knitted wool-blend jacquard; the exact composition of each batch is on the inner label. Hand wash cold or wool cycle 30 degrees, dry flat, no tumble dryer.

Can I return a piece?

Yes: 14 days from delivery, and the size exchange is free. Full conditions are on the Shipping and Returns page. We only ask that the piece comes back unworn, unwashed, and free of incense burns.

How do I pay?

Stripe secure checkout: cards, Apple Pay, Google Pay, Klarna, Link, Revolut Pay, Satispay. Prices are in EUR; your bank converts at its own rate (the product pages show an indicative USD price).

Is this a real atelier or a dropshipping front?

A family-run Italian knitwear atelier with forty years of flat-bed jacquard behind it, machines older than most goth bands, and hands that have knitted for fashion houses. Dropshippers print. We knit.

Knitted to orderYour piece is born when you order it. Ships in 2 to 3 weeks from the atelier.
Free worldwide shippingTracked delivery, EU, UK, US and beyond. No surprises at the door.
Secure checkoutPayments handled by Stripe. Cards, wallets, and the usual dark arts.
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